sahabat4dPrivacy Policy

This page describes what we collect when you use sahabat4d and how we keep that data protected. Our platform serves users across supported jurisdictions in Southeast Asia, processing live-dealer streams, sportsbook bets (Liga 1, Piala AFF, MotoGP, badminton), and esports markets via a single mobile app. Data security underpins this operation: your identity, payment details, and bet history are encrypted end-to-end.

We are transparent about how we handle your information. We do not sell or rent your data to third parties. We share information only where necessary for service delivery (payment processors, fraud detection, legal compliance) or where you explicitly consent. This policy outlines each category of data we collect, why we collect it, how long we retain it, and your rights regarding that information.

What We Collect on sahabat4d

When you create an account on sahabat4d, we collect your email address, phone number, and basic identity details (name, date of birth). For KYC verification, we require a government-issued ID photo and proof of address (utility bill, bank statement, or similar). We also collect IP address, device type, and browser user-agent for security and fraud prevention.

During gameplay on sahabat4d, we record all transactions: deposits, withdrawals, bets, and settlements. This data is essential for dispute resolution, regulatory compliance, and auditing. We also track session metadata (login timestamp, logout timestamp, device used) to detect unauthorized access and prevent account fraud.

Payment data on sahabat4d is handled by third-party processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners). We do not store your full card numbers, bank account numbers, or e-wallet passwords. We store only transaction references and settlement confirmations so we can credit your account and process withdrawals accurately.

How We Use Your Data on sahabat4d

We use your identity and payment data to verify your account, process deposits and withdrawals, and comply with anti-money laundering (AML) and know-your-customer (KYC) regulations. We use your bet history to settle bets fairly, audit disputes, and detect fraud patterns. We use your technical data to maintain platform security, prevent unauthorized access, and troubleshoot technical issues.

We retain account data for as long as your account is active, plus a further period for legal compliance (typically 5–7 years). We delete personal data upon account closure, except where we are required by law to retain it. Bet history and transaction records are retained indefinitely for audit and dispute resolution purposes.

We do not use your data for marketing unless you explicitly opt in. We do not send promotional emails or SMS without your consent. You can manage communication preferences in your account settings on sahabat4d.

Third-Party Processors & Data Sharing on sahabat4d

Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) receive transaction details necessary to process deposits and withdrawals. These processors are bound by their own privacy policies and data protection agreements. We do not control how they handle your data after transmission.

We may share limited data with fraud-detection services and identity-verification providers to prevent unauthorized access and account takeover. We also share aggregate, anonymized data with analytics partners to understand platform usage trends (e.g., peak hours in Jakarta, Surabaya, Bandung, Medan, or Semarang). This data cannot identify you personally.

We may disclose your data where required by law enforcement, court order, or regulatory authorities. We will notify you of such requests unless prohibited by law. We do not voluntarily share data with government agencies.

We at sahabat4d encrypt all data in transit and at rest, and we share personal information only where necessary for service delivery or legal compliance.

Cookies & Tracking on sahabat4d

Our website and mobile app use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze how you interact with sahabat4d. Essential cookies are required for login and account security; you cannot disable them. Analytics cookies help us understand user behavior and improve platform performance; you can opt out via your browser settings.

We do not use third-party cookies for targeted advertising. Our cookies are first-party only and do not track you across other websites. Your mobile app does not use cookies; instead, it uses secure tokens stored locally on your device.

Your Rights on sahabat4d

You have the right to access, correct, and delete your personal data. To exercise these rights, contact our support team via in-app chat or email. We will respond within 30 days. You also have the right to withdraw consent at any time; however, withdrawal may prevent you from using certain features of sahabat4d (e.g., deposits require KYC data).

You have the right to data portability: we can provide your data in a machine-readable format (CSV or JSON) upon request. You also have the right to lodge a complaint with the data protection authority in your jurisdiction if you believe we are not handling your data lawfully.

Data Location & Cross-Border Transfer on sahabat4d

Our servers and databases may be located outside your jurisdiction. By using sahabat4d, you consent to the transfer of your data to jurisdictions where we operate. We take all reasonable steps to ensure that data transfers comply with applicable data protection laws. Your data is encrypted in transit, so cross-border movement does not expose sensitive information.

Changes to This Policy on sahabat4d

We may update this privacy policy at any time. Changes take effect immediately upon publication on this page. Your continued use of sahabat4d after changes are posted constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

Contact Us on sahabat4d

If you have questions about your data, our privacy practices, or this policy, contact our support team. Use the in-app chat feature (available 06:00–22:00 local time) or email. We respond to data-related inquiries within 24 hours. For urgent concerns, use the in-app chat for immediate assistance.